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Buyer questions, answered
Review how payment, inspection, returns, and delivery work before moving forward with a machine.
Questions are grouped around the decisions buyers make most often.
How payment is handled and what to expect after the equipment arrives.
Full payment is required when you place your order. The dealership securely holds the payment until you receive the item and complete the 10-day inspection period.
Once the item arrives, you have 10 days to inspect it and make sure it meets your expectations. If you decide not to keep it during that time, you can return it at our expense for a full refund.
Contact our customer support team with any question or issue during the 10-day inspection period. We are available to help and keep the process moving smoothly.
If you decide to keep the item, the payment is processed and the item becomes yours.
The return window, pickup arrangements, and refund timing in one place.
Need an answer about a specific item?
Contact our customer support team within the 10-day inspection period. We will arrange pickup at no cost to you, and you will receive a full refund after the item is returned in its original condition.
No. Returning the item within the 10-day inspection period is free of charge. We cover the pickup cost and coordinate the return process.
After the returned item is picked up, we promptly process the refund. You can expect to receive it within 24 hours.
Shipping costs and the fastest way to reach the team when you need help.
We handle our own trucking. Our large trailers can carry third-party items alongside yours, allowing us to offer shipping at $0.80 per mile.
Use the phone number, email address, or contact form on this website. Our customer support team is available to answer questions about an item or the purchase process.